Refund Policy

Most refund policies in this industry are written to make refunds impossible. This one is written to be understood.

Full refund - no questions

If you cancel before work begins. Email me within 24 hours of ordering, and before I’ve started, and you get everything back. No explanation needed.

If I decline your case. Some services require a review before I accept them, and I decline cases regularly - because the situation isn’t a good fit, because I don’t think I can help, or because I’m not comfortable with what’s being asked. If I decline after you’ve paid, you’re refunded in full, immediately.

If I can’t deliver. If for any reason I’m unable to perform the work you ordered, you’re refunded in full.

If the assessment finds something different. For diagnostic services - curse removal, cord cutting - the work begins with an assessment. If that assessment shows you don’t need what you ordered, I’ll tell you and either refund you or apply the amount to the service you do need, whichever you prefer.

No refund

Once work has begun and been completed as described. Ritual work and readings consume real time and attention regardless of outcome. When the work has been performed and the report delivered, the service has been provided.

For outcome. I don’t guarantee results and I say so before you order. A spell that doesn’t produce the outcome you wanted has not failed to be a service - it has failed to produce an outcome, which is a different thing, and one no honest practitioner can promise.

For a reading you disagreed with. If a reading tells you something you didn’t want to hear, that isn’t grounds for a refund. It may well be the most valuable part.

The middle ground

If you feel a service genuinely missed the mark - that the reading didn’t address your question, that the report was thin, that something went wrong - write to me before doing anything else. I would rather fix it than have an unhappy client.

Depending on the situation I may redo the work, extend your support period, provide additional material at no charge, or refund you. I’ve done all four. What I ask is that you tell me first.

Chargebacks

If you open a chargeback without contacting me, your account here is closed permanently and I won’t work with you in future.

That isn’t a threat - it’s just how this works. Everything I do is delivered by email, and I keep records of every order, every intake, every report and every message. If a dispute is filed, that record goes to the payment processor. It’s a slow and unpleasant process for both of us, and a single email would almost always have resolved it faster.

Statutory rights

Nothing here removes rights you have under the consumer law of your country. If you are in the UK or the EU and you have a statutory right to cancel, that right applies regardless of what this page says. Where you have asked for work to begin immediately and it has been performed, that right may be limited under the applicable regulations.

Questions

Write to me with your order number and I’ll respond within 24 hours.